Exposed: The Truth about EPM Mortgage – Real Customer Reviews Revealed!

Introduction to EPM Mortgage

EPM Mortgage is a renowned mortgage lender that provides personalized and various loan choices to customers across the United States. Its specialist team evaluates each borrower’s fiscal situation and customizes a suitable loan that fits their unique requirements. From traditional loans to FHA, VA, USDA, and Jumbo loans, EPM Mortgage offers a wide selection of home financing solutions at competitive rates. The firm takes pride in its excellent customer service and desires to teach its borrowers about the mortgage process.

A key feature of EPM Mortgage is its online platform which simplifies the application procedure for customers. This user-friendly interface allows borrowers to upload essential documents, monitor their loan status, and contact their loan officer easily. Furthermore, EPM Mortgage provides refinancing solutions for current homeowners that assist them to reduce their monthly payments or access their home equity for additional reasons.

If you are searching for a reliable mortgage lender who can guide you through the complicated process of getting a home loan, EPM Mortgage is an incredible option. With over 20 years of experience in the business and numerous positive testimonials, EPM Mortgage has become a trustworthy partner to borrowers seeking financial aid.

EPM Mortgage was founded in 1999 by Edward P. McGehee Jr., with the intention of creating a company that would prioritize its clients’ needs above all else. Nowadays, EPM Mortgage operates in more than 45 states and has granted over \$11 billion in loans. The company’s dedication to brilliance is clear from its A+ rating from the Better Business Bureau (BBB). Reading EPM Mortgage customer reviews is like watching a horror flick, but instead of jump scares, it’s just jump in interest rates.

EPM Mortgage Customer Reviews

To learn about the experiences of EPM Mortgage customers, dive into their reviews. Find out what positive and negative feedback they have left to help inform your decision about working with EPM Mortgage.

Positive Reviews

EPM Mortgage customers are thrilled with the mortgage services they receive. Their tailored approach to each client is highly praised – thus resulting in a fabulous experience.

The company’s quick and efficient processes make home buying a breeze. And, their communication is crystal clear – they’re transparent about interest rates, loan terms, and fees.

What’s more, customers love EPM Mortgage’s commitment to ensuring timely closings and their willingness to go above and beyond to help. These all contribute to the glowing reviews they’ve received.

Plus, Bankrate recently crowned EPM Mortgage as a top lender for VA loans in 2021, based on loan volume data.

EPM Mortgage’s service is so fast – from application to approval – you’ll feel like you just hit the turbo button on your mortgage.

Fast and Efficient Service

At EPM Mortgage, you can expect fast and reliable service with professional excellence. Our commitment to great service has earned us glowing feedback from our customers!

• We guarantee prompt response times with custom solutions.
• Our processes are efficient, yet quality-driven.
• Digital tools and resources are available for your convenience.

Our team of experts provides personalized mortgage solutions that meet your individual needs. We believe that speed and efficiency should be paired with superior quality.

Discover our exceptional mortgage solutions tailored to you. Get in touch with us now, and let’s make your home buying process a breeze! If saving money is important to you, EPM Mortgage has competitive rates that will leave you feeling like a financial genius.

Competitive Rates

At EPM Mortgage, we specialize in competitive mortgage rates. Our goal is to provide clients with the best financing options available, including attractive interest rates. Here are five key points about our rates:

• We strive for the lowest industry rates thanks to our commitment to finding the best terms for clients.
• We make the mortgage process transparent so you know what to expect each month.
• We offer a range of products, like fixed- and adjustable-rate mortgages, jumbo loans, and VA loans, all with competitive interest rates.
• Our team is skilled in the mortgage landscape and finding ways to help clients save money with lower interest rates.
• We are devoted to finding a financing option that meets your individual needs, whether you’re a first-time homebuyer or an experienced investor.

We also take time to understand each client’s financial goals and challenges. We look at your individual situation before recommending financing options. We work hard to get you the best terms, even if you have less-than-perfect credit.

Recently, a client came to us with concerns about high-interest rate loans from a previous lender. After reviewing their financials and discussing their goals, we were able to refinance their loan at a significantly lower interest rate. This saved them thousands of dollars in the long run. We go beyond for every client and delivering competitive rates is just one example.

Professional and Responsive Staff

Our customers have given us great feedback on the performance of our experts. They’re highly-skilled and quickly respond to their needs. Here’s what they said:

1. Our team is dedicated to providing excellent service. They quickly answer any queries or worries.
2. Customers love their professionalism, attention to detail, and proactive attitude in handling mortgage applications.
3. The staff are helpful throughout the entire process, from initial consultation to when the loan’s approved.
4. All paperwork is processed correctly and quickly, to reduce stress for customers.
5. Our staff play a big role in helping customers reach their financial goals.

Plus, our team has a wide range of expertise in different mortgages and loans. They stay in touch with customers throughout the process, with regular updates and feedback.

Don’t miss out! Get in contact with our top-notch team today to start your mortgage application.

Negative Reviews

Customers express their discontent with EPM Mortgage’s services in various ways. The Negative Reviews section of EPM Mortgage Customer Reviews delves into the terrible feedback received by the company. Clients whine about slow processing times, poor communication, and experiential inconsistency. EPM Mortgage still has a long journey ahead to raise customer satisfaction.

One common issue in these reviews is delays in loan processing. Clients claim they were kept waiting for weeks without any update or explanation from the team at EPM Mortgage. Another grievance is linked to poor communication, where clients could not contact the EPM Mortgage team with queries or concerns about their loans.

Furthermore, customers reported discrepancies in their experiences while dealing with EPM Mortgage representatives. Some found them helpful and knowledgeable, while others felt neglected and insignificant. It is essential for companies to deliver consistent quality service standards to keep customer loyalty.

Forbes’ Real Estate Council states that 71% of home buyers depend on online reviews, including those of mortgage companies before making final decisions. It’s vital for companies like EPM Mortgages to address these negative reviews quickly and give satisfactory resolutions to rebuild trust among its clientele. EPM Mortgage could give the DMV a run for their money when it comes to delays and miscommunications.

Delays and Miscommunications

Delays and communication roadblocks are common in the EPM Mortgage Experience – causing frustration for customers. Here are some of the issues customers have raised:

• Long wait times on hold or for callbacks
• Miscommunication between departments/agents
• No updates/transparency about loan status or progress
• Frequent requests for duplicate documents/unnecessary info
• Inconsistent communication channels, like changing contact methods

Reviewers also reported feeling their inquiries were devalued or their responses were evasive. Improving this aspect requires more frequent check-ins and clearer timelines for loan process steps. Increased communication and transparency make customers feel informed and valued.

For a unique surprise, EPM Mortgage has you covered – just like the unexpected fees on your credit card bill!

Higher Fees than Expected

Customers of EPM Mortgage are not happy. The fees were more than expected and caused financial issues. People are especially mad because the breakdown of fees was vague and there was no transparency.

Feelings of frustration, deceit, and betrayal set in. Clients were locked into agreements they couldn’t afford because of high closing costs and loan origination fees.

It’s essential that lenders provide transparency to avoid suspicions about hidden costs.

One family, who had changed their lifestyle for their mortgage payments, were shocked to hear of document preparation fees before closing on their home. This news caused long-term financial problems and raised questions about why the charges weren’t mentioned earlier.

Submitting documents is tough – frustrating, messy, and unclear who’s in control.

Difficulties with Document Submission

Submitting documents for EPM Mortgage can be a challenge. Accuracy and precision are necessary – but that can be tough for some customers.

It’s often confusing to know what to submit and how to submit it. This can lead to delays or even denial of applications.

We recommend getting help from our loan officers. They’ll guide you and give you a checklist. This way, you’ll make sure all the documents are submitted correctly and on time.

Pro Tip: Talk to a loan officer early to avoid any delays or denials due to incomplete or wrong documentation.

For EPM Mortgage, the results are great – that’s a fact.

EPM Mortgage Overall Rating and Recommendation

To give you an overall opinion of EPM Mortgage, this section with the title “EPM Mortgage Overall Rating and Recommendation” includes a comparison with other mortgage lenders and a conclusion. Through this, you can make an informed decision regarding EPM Mortgage.

Comparison with Other Mortgage Lenders

To evaluate EPM Mortgage, it’s important to compare them with other lenders in the industry. The table below details key factors such as interest rates, qualifications, and customer satisfaction.

EPM Mortgage offers special perks too! They provide flexible repayment plans and tailored customer service to help clients make wise financial choices. This sets them apart from other lenders.

Plus, according to JD Power’s 2021 survey, EPM Mortgage is ranked within the top ten mortgage lenders with the highest customer satisfaction.

If you’re looking to buy a home, big or small, EPM Mortgage has got you sorted!

Conclusion

An in-depth analysis leads to the conclusion that EPM Mortgage is the perfect choice for prospective homeowners. Ratings and reviews of this company are incredibly positive due to its competitive interest rates, friendly customer service, and speedy loan processing.

In addition, EPM Mortgage offers a range of mortgage solutions to meet different customer needs. With years of expertise and state-of-the-art technology, this lender stands out from the crowd while being completely transparent.

Taking into account that EPM Mortgage has exclusive advantages such as free pre-approvals, it’s evident that potential home buyers cannot ignore them as an option. Don’t miss out on the advantages of EPM Mortgage; contact them now and take a step closer to your ideal home!